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CosmicAvatar
Level 7

How do I get McAfee to trust an application?

Hi - I'm trying to run an application called FarmHelper (farmbot.exe) and McAfee keeps deleting it as it believes it contains a Trojan called GenericBackDoor!cez.  I am satisfied that it doesn't (a user on the FarmHelper forum reported this to Kaspersky, for example, and received confirmation from Kaspersky that it was a false detect and would be repaired on the next update), so I went to Quarantined Items and clicked Restore on it, but McAfee just deleted it again!  I can't find an option to add it to Trusted Items - am I missing something?  Would appreciate some assistance.

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3 Replies
exbrit
Level 21

Re: How do I get McAfee to trust an application?

With the home product you can only trust something that is identified as a PUP or Possibly Unwanted Program.  We have asked repeatedly for the ability to trust other detections to be added to the interface but thus far we've had no luck.

There are some guidelines here on what to doi in these cases:  http://community.mcafee.com/thread/2016

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CosmicAvatar
Level 7

Re: How do I get McAfee to trust an application?

Thanks for the update - I'll look into that.

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exbrit
Level 21

Re: How do I get McAfee to trust an application?

Good luck.

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