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Level 7


Tonight my daughter seems to have gotten some type of virus on her Dell laptop.  I immediately scnned it in safe mode and mcafee detected 2 viruses and quarantined them.  I restarted the laptop and again this "virus" appeared. So i scanned it via malwarebytes and that detected 3 things and got rid of them BUT the virus is still on my daughters laptop.  It wiped out all her desktop icons.  The names that appeared on my mcafee scan was generic exploit!pr3, generic exploit!prt and jv/exploit-blacol.a

How can I get rid of these?

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Level 18

Re: Help!!

See - let us know if those steps don't fix the problem.

There are also removal instructions at

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