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cralphy
Level 7

Help!! real time scanning wont turn on and cannot scan!!

Ive been having troubles for weeks now.

My total protection tells me im not protected, so i try and turn on real time scanning and it turns off right away!

also when i try a do a scan an error appears saying its not possible.

I have been back and forwards with online technicians from mcafee with no answers yet.

I have reset everything asked, run all the diagnostic things, run a check disc and no answer!

The log from the virtual technician said i have 12 files or so missing and cant fix.

i have tried to uninstal then reinstal then i was unable to access my account on mcafee to re download!!!

So long story short i had to do a system restore to start over again!

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1 Reply
Dinz
Level 16

Re: Help!! real time scanning wont turn on and cannot scan!!

Hello cralphy,

Kindly confirm if you were able to access your account and now have issues in downloading the programs

OR

Even after a reinstallation have problems enabling the real time scanner .

Please specify the below details on your next post

Operating system ?

Internet connections (DSL/Wireless/cable)

Any third party software that you used previously ?

McAfee Virus scan:

Version

DAT :

Thanks

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