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Level 7

Help me with installing AntiVirus Plus 2011 on XP

Please help me,

I have a anti virus plus (3 licence).

I correctly installed it on my Windows Vista PC

Now I'm having trouble installing it on my PC with Windows XP (SP3 1,73 Ghz / 1 Gb)

for a short time the message was something like (sorry, didn't write it down) "... make sure you've got Javascript installed correctly and enabled"....

After reinstalling this message never came up again.

I have made sure that i don't have any mallware on my PC

I installed McPreInstall and ran it.

Each time trying to install the anti virus plus, it stopped and saying: (i have to translate this from Dutch) De safety-functions can't be installed. Try to reinstall the software, run "Mcafee Virtual Technician" or contact McAfee for more information.

The virtual technician can't find any software (of course not! It didn't install!) I've tried reinstalling about twenty times!

So you guys are my final hope.

What can i do??

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2 Replies
Level 7

Re: Help me with installing AntiVirus Plus 2011 on XP

Finally, the installation is a success

Yesterday i had a chatsession with an employee.

did the following things:

  • manually removed directories in program files and application data from programs that could be interrupting the installation.
  • i made sure that my machine time and date was correctly (that was not the case)
  • I ran the McPreInstall
  • I ran the program MVTInstaller from McAfee
  • that required a reboot
  • while rebooting pressing F8 and chosing Safe mode with Internet connections
  • reinstalled my Antivirus Plus

It worked.

Fot those with the same problem....

on 1/7/11 2:12:05 AM CST
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Level 21

Re: Help me with installing AntiVirus Plus 2011 on XP

Thanks for posting the solution.  Good luck.

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