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johar67
Level 7

Help Please Laptop Computer Mostly Inoperable with Virus

I purchased the McAffee Total Protection Plan a few weeks ago and now my computer has been completely hijacked by some type of virus.  I took my computer to Best Buy and they want $200 to clean it.  I downloaded the McAfee Stinger onto a flash drive and it doesn't pick up a virus.  My computer is definitely behaving like it has a virus and I can't get on the Internet with it.  The antivirus won't run on the laptop and neither will Internet Explorer.  It won't connect to the Internet and the only things that will work are non-essential to operating the computer.  I'm running XP with Service Pack 3 on a Dell Inspiron 1525.  The Geek Squad didn't think there is anything physically wrong with the laptop.  I am getting an error message saying the a wireless dll isn't registering.  I've tried everything in Safe Mode with the same results.  It won't run the Dell support center software either.  Right now I'm regretting my McAffee purchase.  I thought about calling McAfee but says they charge support calls.  I'm sending this from my desktop.  Does anyone have any suggestions?

John

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2 Replies
k3tg
Level 14

Re: Help Please Laptop Computer Mostly Inoperable with Virus

Sorry to hear you are having issue(s)

This link will get you started

I would also recommend you try to run SuperAntispyware www.superantispyware.com and also Malwarebytes www.malwarebytes.org both of which are free and catches a lot of stuff. Let them clean anything they find and see if you can at least access the internet from there. You will have to put these programs on a disc or flash drive to get them installed on your infected computer since you cannot access the internet to download them.

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johar67
Level 7

Re: Help Please Laptop Computer Mostly Inoperable with Virus

Thanks for your response.  My apologies as it wasn't a virus at all.  My problem was caused by McAfee's virus update problem from earlier in the week.  I'm having some trouble understanding why I had to stumble across the answer to my problem in the discussion boards. I came very close to paying the Geek Squad $200 to fix my computer.  Very frustrating to say the least.

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