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joyinjesus
Level 7

Having problems with right click virus scan

I am having issues with the Mc Afee viruscan. If I right click one file to scan it, it will go into quick scan and scan everything within windows.  My hard drive is brand new, it was replaced Thursday. I have spoken to 4 different people from Mc Afee tech support, and no one has been able to help me resolve this issue.. I have un installed, re installed, changed my IE settings. I have done everything but yet still face this issue. can someone please help me, I am so frustrated right now.

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5 Replies
exbrit
Level 21

Re: Having problems with right click virus scan

I already answered your other post here: https://community.mcafee.com/message/250670#250670

Or, Technical Support is  free to reach by phone or online chat, they can probably sort this out for you.

Linked under Useful Links at the top of this page.

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garyb0125
Level 7

Re: Having problems with right click virus scan

Hello,

I am having the exact same problem as you. Brand new machine with fresh install of McAfee Security Center. Any resolution? Thanks.

It appears that the McAfee program used when right clicking a file is McCtxMenuFromWrk.dll if that's worth anything.

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JaiPrakash
Level 12

Re: Having problems with right click virus scan

Hi garyb0125,

This issue is already been reported to the McAfee Product development team & they are working closely towards the resolution of this issue, hope this should be fixed soon.

I will keep up posted on the resolution status once that is done.

I appreciate your patience and co-operation on this.

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neilshell
Level 7

Re: Having problems with right click virus scan

having the same problems here just formatted my PC and put win 7 back on & its now doing the same thing as above, ive used the remove tool to clear everything & just re installed mcafee but still doing the same..  hope it gets sorted as i use it quite a bit..

cheers.

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garyb0125
Level 7

Re: Having problems with right click virus scan


Hello,

Any update on when this issue will be resolved? Thanks.

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