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OMgL
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Message 1 of 4

Full scan not removing a malware

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I ran full scan 3 times over the last 2 weeks and it said it didn't find anything, but I am pretty sure I have an adware and maybe some other malwares as I am getting an unwanted popup in my chrome all the time. Can I get a help removing them?

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Madhan
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Message 2 of 4

Re: Full scan not removing a malware

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Hello @OMgL 

We are so sorry for the inconvenience caused.

If the issue is actually with a Malware, McAfee will definitely remove it. I kindly request you to update McAfee and run a Full Scan. Also, please ensure Windows is up to date. You can also run McAfee Malware Cleaner tool.

Ensure you remove unwanted extensions and also clear cache and cookies from Chrome.

Regards,
Madhan M

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Madhan
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Message 2 of 4

Re: Full scan not removing a malware

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Hello @OMgL 

We are so sorry for the inconvenience caused.

If the issue is actually with a Malware, McAfee will definitely remove it. I kindly request you to update McAfee and run a Full Scan. Also, please ensure Windows is up to date. You can also run McAfee Malware Cleaner tool.

Ensure you remove unwanted extensions and also clear cache and cookies from Chrome.

Regards,
Madhan M

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OMgL
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Message 3 of 4

Re: Full scan not removing a malware

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Seems like the issue was with one of the extensions I was using or cache and cookies, because I removed them and I stopped getting the ads.

Thank you

Madhan
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Re: Full scan not removing a malware

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Hello @OMgL 

We are glad to hear that the issue has been fixed. Please feel free to contact us through Community for any help in future.

Regards,
Madhan M

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