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viivi
Level 7
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Message 1 of 10

Frozen/taking a long time to delete viruses or trojans.

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I have 2 viruses or trojans I'm trying to delete and having some difficulty. It has been stuck on this for hours (click on image to make bigger if necessary):

AZjzIgj.jpg

I selected "delete all" and it seems to get stuck. I've closed the screen and tried to do it again to no avail and I've also tried to delete them individually without success. Any help appreciated, thanks.

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Reliable Contributor exbrit
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Message 2 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

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Try rebooting into Safe Mode and running the software there.   They will either already be gone or at least be easier to get rid of.

9 Replies
Reliable Contributor exbrit
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Message 2 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

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Try rebooting into Safe Mode and running the software there.   They will either already be gone or at least be easier to get rid of.

viivi
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Message 3 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

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I've just done this and the virus doesn't show up in safe mode. I'm guessing this just means that the virus isn't on any files which load up using safe mode and when I go back to normal mode they'll still be there. So where do I go from here?

Reliable Contributor Peacekeeper
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Message 4 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

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Sptool is conduit search as is the other one.

You should be able to remove them via

Try Malwarebytes and if necessary adwcleaner

Though read Mcafee's pledge

McAfee's virus removal pledge

Call them and make sure your renewal is set to auto (you can change it later) and ask them to remove it. I am interested in how they do it as usually a reboot or safe mode works.

Reliable Contributor Hayton
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Message 5 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

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Moved to VirusScan for attention

viivi
Level 7
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Message 6 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

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Thanks for the help. Safe mode seems to have worked, I'm just running a full scan now to make sure.

Reliable Contributor Peacekeeper
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Message 7 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

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I and Peter did expect it to just need to have program unload. If there are any issues post back or try the other suggestions

Have a good day

Reliable Contributor exbrit
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Message 8 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

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viivi wrote:

Thanks for the help. Safe mode seems to have worked, I'm just running a full scan now to make sure.

Maybe someone could mark this on answered then?  Good luck viivi.

Moderator stoycho_k
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Message 9 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

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Hi again viivi,

You must be aware that McAfee Scan does not work under Safe Mode.

Regards,

Stoycho

Reliable Contributor exbrit
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Message 10 of 10

Re: Frozen/taking a long time to delete viruses or trojans.

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FYI the software will run in Safe Mode w/Networking.