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zylongaming
Level 7

False positive submission

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The password for the attachment is: zylongaming

The reason you are detecting our game files is because of the program we use to pack it so people cannot reverse engineer it. We use The Enigma Protector.

Our Website is http://boutcheetah.zylongaming.com

Thanks,

~Kenneth.

Message was edited by: Peacekeeper on 11/10/12 7:18:54 PM
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Peacekeeper
Level 20

Re: False positive submission

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Not the way to submit this please follow this faq and I have removed the file as not acceptable posting files here that are found /said to be infected the FAQ is the way to go.

http://vil.nai.com/vil/submit-sample.aspx

Once submitted you will get an auto reply saying it is infected and giving an analysis number. post the number here and reply to the email changing the subject to say false +ve and name of detection. In body say why you feel it is OK.

If no action in 3 days I will ping a tech for you . Post back then to remind me.

Message was edited by: Peacekeeper on 11/10/12 7:18:21 PM

Message was edited by: Peacekeeper on 11/10/12 7:19:36 PM
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Peacekeeper
Level 20

Re: False positive submission

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Not the way to submit this please follow this faq and I have removed the file as not acceptable posting files here that are found /said to be infected the FAQ is the way to go.

http://vil.nai.com/vil/submit-sample.aspx

Once submitted you will get an auto reply saying it is infected and giving an analysis number. post the number here and reply to the email changing the subject to say false +ve and name of detection. In body say why you feel it is OK.

If no action in 3 days I will ping a tech for you . Post back then to remind me.

Message was edited by: Peacekeeper on 11/10/12 7:18:21 PM

Message was edited by: Peacekeeper on 11/10/12 7:19:36 PM
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zylongaming
Level 7

Re: False positive submission

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Hello, thank you for the reply, I was really unsure how to use this forum, I was eventually able to find the post thing, and this website said to post it on the forum: http://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus-ven...

I do appologize for that, and I have went ahead and followed your instructions.

The analysis number is: 7262871

It says the results are inconclusive for both files, but my customers are complaining of this issue: Artemis!4D75E9B76185, Heuristic.LooksLike.Win32.Suspicious.N

Here is the virustotal results: https://www.virustotal.com/file/8940de1e760fc26b8d1b45201a37d4388d966f09e1363ad4aa300c08a416fcbd/ana...

Thank you for listening,

~Kenneth.

(P.S. I have included my phone number in the e-mail with the false positive should you need to contact me.)

Message was edited by: zylongaming on 10/11/12 9:58:54 AM CDT
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Peacekeeper
Level 20

Re: False positive submission

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PS I am not mcafee only a volunteer user here so cannot contact you. If no reply/fix in next 2 days post back and I will stir the pot. I do expect this thread will get a visit from a tech soon.

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