Please let us know if you have tried to add NOAUTO to the subject line in your email. Emails with NOAUTO in the subject, bypass our automated systems and get delivered directly to one of our virus researchers. Our researcher analyzes your sample manually and gets back to you with the results. Because your sample is analyzed manually, there might be a further delay in getting back to you. If you have not heard from us for more than five business days, please do let me know and we will help you take it forward.
Also, in the meantime you can exclude this file from being scanned by McAfee if you trust the program and where it is downloaded from. Please follow the below article for steps.