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mecbar
Level 7

Errors after updating

After downloading the update release 07/09/2011 , my real time protection and firewall continually turn off whenever I turn them on. Macafee is basically useless now! Can you please help? I have 246 days remaining on my license.

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2 Replies
Peacekeeper
Level 20

Re: Errors after updating

What versions of Security centre and virusscan are you on?

read

http://service.mcafee.com/FAQDocument.aspx?id=TS101225

It has most suggestions

I really feel the install got corrupted so follow the suggestions in the FAQ leaving a reinstall as last thought .

If issue still persists, please contact technical support chat from this link http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS and they will remote in for further diagnosis


on 9/09/11 7:15:19 AM
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Dinz
Level 16

Re: Errors after updating

Hi mecbar,

The security features included within your suite could get disabled if there yet another active virus scanner that is having a conflict between them or if the base operating system in not stable .

Could you please let us know some of the below details to get this straightened out .;

What is the operating system installed ?
Did you have / Do you currently have any other  security software in the PC ?
Please run MVT from here : http://mvt.mcafee.com and let us know the status post that along with your session id number.

Thanks,

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