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tomdst
Level 7

Error message when beginning a scan

Hi all,

I'm having trouble with my McAfee Security product.  Opening the McAfee Security Center on my PC (Windows 7), I tried to do a quick and full scan for my virus and spyware protection.  I click to start the scan link and it says:

An error has ocurred during your scan.

Please click OK to go back to the Home Page, and then try running your scan again.

I tried that and it didn't work.  I restarted the computer and it didn't work either.

I do have Spybot and Malwarebytes on my computer as well.  I've never had any trouble with McAfee before.  I also ran an update, so its not updated.

Our primary browser is Chrome.

Any ideas?  Thanks in advance for any assistance.

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3 Replies
Moderator
Moderator

Re: Error message when beginning a scan

Hi tomdst,

I would suggest you remove both Spybot and Malwarebytes and then proceed with the Scan. Reboot twice after you remove these Anti Virus products. Post back the outcome...!

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tomdst
Level 7

Re: Error message when beginning a scan

Nope, did not work.  Any other suggestions?

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Moderator
Moderator

Re: Error message when beginning a scan

Hi tomdst,

Try uninstalling and Reinstalling McAfee. Run MCPR tool to remove McAfee from the computer. Restart the machine and login to home.mcafee.com to download the installer for McAfee from your Online Account.

Intiate the installation by double-clicking on the installer. Restart if required and check whether Quick Scan is working..!

Post back for clarifications..!

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