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dan
Level 7

EDS Extended Download Service, where to subscribe?

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Purchased Viruscan Plus 2009 13.15.113 by promo email. In My Account page it tells of EDS, by one small buttton with just the caption EDS. But pushed this button only explains, by a pop window , that the service must be subscribed to extend the downloads of entire product, as it needs for system crashes, not only for the def. updates,  over  30 ordinary days.

Up to now i find no page where this service purchasing can be completed.

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Dinz
Level 16

Re: EDS Extended Download Service, where to subscribe?

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Hi Dan,

Contact Customer service chat technicians from http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=CS&pt=1&st=CHAT , they will be able to provide you more details regarding your EDS subscription.

Regards,

Dinesh K

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2 Replies
Dinz
Level 16

Re: EDS Extended Download Service, where to subscribe?

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Hi Dan,

Contact Customer service chat technicians from http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=CS&pt=1&st=CHAT , they will be able to provide you more details regarding your EDS subscription.

Regards,

Dinesh K

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dan
Level 7

Re: EDS Extended Download Service, where to subscribe?

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Hi, thanks for reply.

Asking for this problem, i received the thelephone number from the Local Customer service (italian), to which, it tells,i could ask for OPENING THE DOWNLOAD PAGE of My Account, in case of failure (that could happen after the 30 days??). (In other place of the italian macafee site, i found that this service must be purchased by use of one second mail address !  -- this in Customer Service FAQ, again less further explication !?.

I thank however.

                                   dan

Message was edited by: dan on 1/13/10 9:22:23 PM CET
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