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Re: DAT file won't update

Sean,

I do have automatic updates turned on.  But I do not keep my computer on at all times.  Though I have had it on now for about an hour.  how often does it go out and look for updates.

Sean and MoxieMomma,  can you please advise when each of you get the 5856 DAT file?

Re: DAT file won't update

Sean wrote: I always run this way, and it saves checking for updates, while maintaining my control over the time of application..

I do the same (with Windows/MS patches as well).

Otherwise, I might not have realized there was a problem with 5855.

That said, nothing seems to be "helping" at this point.

I'm sticking it out and not panicking, just planning ahead for the contingency of having to uninstall/reinstall.

(Over the years, at least w/ other security suites, this has always created NEW problems and has not always solved the OLD ones. So, I consider it a bit of a last ditch plan.)

MM

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Message 23 of 33

Re: DAT file won't update

Very rarely a bad update has caused issues, but a missed update is common.    MoxieMomma - good luck.

Re: DAT file won't update

still no luck getting the update.

I still do not understand how you can "miss an update"  why is it missed, because of something on McAfees part(like 5855) or is it missed because of something the users computer.

what if I do not get 5856 installed on my computer.

I have had a problem once before several months ago and paid $9.95 to talk to a Mcafee tech who advised me to uninstall and reinstall.  it was a messy process and took several attempts before it worked.  We tried installing by downloading from the website and this did not work.  I ended up taking the CD I bought off the shelf a year earlier and reinstalling from that.

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Message 25 of 33

Re: DAT file won't update

snowman17 wrote:

still no luck getting the update.

I still do not understand how you can "miss an update"  why is it missed, because of something on McAfees part(like 5855) or is it missed because of something the users computer.

what if I do not get 5856 installed on my computer.

I have had a problem once before several months ago and paid $9.95 to talk to a Mcafee tech who advised me to uninstall and reinstall.  it was a messy process and took several attempts before it worked.  We tried installing by downloading from the website and this did not work.  I ended up taking the CD I bought off the shelf a year earlier and reinstalling from that.

I wouldn't know why it happens, they never tell us that.  All I know is it happens and every time it happens everyone panics, needlessly.

There is no need to pay for support on this as it has happened many times before and always sorts itself out, usually withing 24 to 48 hours.

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Re: DAT file won't update

Well, according to live chat, the engineers are "aware" of the problem and should have it resolved within 6 hours.  That was all they could say, and there was no offer to troublehoot beyond that.

So, we'll be twiddling our (frozen) thumbs down here in TX a while longer.

Thanks to Steve and Sean and the others for their assistance.

Gonna logout now for a while, since this resembles watching the proverbial pot for it to proverbially boil (or paint to dry, or grass to grow, or.....).

Back later,

MM

Re: DAT file won't update

well it is 2pm on the east coast and still stuck with dat 5854 and the continueing failiure of 5855 to install.

I have no idea what server I am on.  Is an individual user always on the same McAfee server each time their software searches for an update?  or do they end up on a different server each time.  Again, I have no technical knowledge and do not know how servers work.

MoxieMomma I am glad to hear the tech person you chatted with actually admitted that they are aware of the problem.  When I was on the chat room this same time yesterday they would not admit anything.  Of course last evening someone posted earlier in this or another thread that they were told that the problem was going to be resolved "shortly"  and that was almost 24 hours ago as well.

Hope the 6 hours is true.  Again  I would appreciate it if everyone reading this post would advise when they are finally able to get a new DAT down loaded.  I would do the same.

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Message 28 of 33

Re: DAT file won't update

I've known this sort of situation to last for 2 or 3 days, so if it's only 6 hours all the better.   Many of you may remember when VirusScan only updated once a week at one time.

Re: DAT file won't update

I guess I am used to getting an update once a day.  On occasion it does seem about once every other month I will see a whole day go by without an update.  On those days when I would run an update check I would get the "your programs are up to date" box.

The closest to this current situation that I can recall was maybe back in September 2009 when I ran an update check and the icon was downloading for several minutes before ceasing without installing.  That was the first time I ever went on the Community forum and I saw that another user had started a thread stating that he had encountered the same thing.  Someone else had written back stating that they too had the problem and that McAfee must have put out a bad DAT file.  However in that case when I tried an update check 3 or 4 hours later there was no download just the "programs up to date" box.  I figured then that they must have pulled the bad DAT file.  The afternoon of the next day a new DAT file downloaded.

So I will continue to keep my fingers crossed on the within 6 hours deal.

Re: DAT file won't update

snowman17 wrote:

I am panicking.

Rest easy, and do not panic.  I have been a McAfee customer for > 10 years, and unless your PC totally dies from a failed update, I would not worry.  It has happened before to me, and has ALWAYS been sorted straightaway.  The more serious problem(s) can occur when the daily update (DAT +/- other things) runs successfully, and THEN does not work .

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