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billsearcher
Level 7

DAT file won't update...please advise...thanks

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7 Replies
exbrit
Level 21

Re: DAT file won't update...please advise...thanks

Without details I can only guess at what's happening.  Run the Virtual Technician, twice if necessary.

http://mvt.mcafee.com/

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exbrit
Level 21

Re: DAT file won't update...please advise...thanks

Moved to VirusScan.

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billsearcher
Level 7

Re: DAT file won't update...please advise...thanks

I posted screen shots since MVT won't allow you to copy and paste. I'm assuming the screen shots didn't make it.

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billsearcher
Level 7

Re: DAT file won't update...please advise...thanks

I ran MVT twice and the second time it solved the problem.

When I updated the Adobe Flash, that's what started the problem.

Thanks, Peter.

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exbrit
Level 21

Re: DAT file won't update...please advise...thanks

Screenshots....none showing here...??  You post using .jpg preferably using the camera symbol on the top of the editor.

Anyway, was McAfee Security Scan Plus?  That's an easily overlooked optional download with many Adobe products (as is Norton's equivalent) and can be uninstalled via Control Panel > Programs.

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billsearcher
Level 7

Re: DAT file won't update...please advise...thanks

McAfee Security Scan Plus was not downloaded. I made sure of that. I ran the MVT twice again and rebooted, yet the Security Center still says my computer is at risk.

I'm getting confusing signals: MVT says the problem is fixed and Security Center says it is not fixed.

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exbrit
Level 21

Re: DAT file won't update...please advise...thanks

Tried a reboot?

If the worst comes toi the worst uninstall everything via Cointrol Panel

Run MCPR cleanup - listed under Useful Links at top of this page

Reboot

Reinstall from your account.

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