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sjburke88
Level 7

Couldn't load script://C:\Program Files\McAfee\VirusScan\VSJsRes.dll::ScanResultsPUPs.js

When II open McAfee and attempt to run a scan, a message box pops up saying :

Couldn't load script://C:\Program Files\McAfee\VirusScan\VSJsRes.dll:Smiley FrustratedcanResultsPUPs.js it then displays the following message in the scanning window:   [__VSOs undefined]

per troubleshooter - attempted to run updates for windows 7, 2 updates were available, tried to download both, only one successful.

searched online community - found i could possibly uninstall and then reinstall to correct issue(https://community.mcafee.com/message/14656)6

upon further research in mcafee troubleshooter, discovered that I may experience difficulty reinstalling my subscription that I just purchased 2 days ago. (SecurityCenter - 1-year subscription).

in addition, youtube videos no longer play, whereas before this issue they did.  Unsure if this is directly related.

not sure what to do next.

Im using a Dell operating on Windows 7.

There are no other security software systems installed on the computer.

When I try to go to this link http://mvt.mcafeee.com it takes me to a page with a promotional deal on McAfee products.

Please help

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2 Replies
newjack
Level 12

Re: Couldn't load script://C:\Program Files\McAfee\VirusScan\VSJsRes.dll::ScanResultsPUPs.js

You can try to run Mvt from top of this page under useful links.Then click technical support.That should bring you to the page you need.

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Dinz
Level 16

Re: Couldn't load script://C:\Program Files\McAfee\VirusScan\VSJsRes.dll::ScanResultsPUPs.js

Hi there,

Are you still facing any issues with regards to McAfee scan , if yes please get back to us with the below information;

Do you have any other security software installed in the machine ?
Also I noticed that the link to run McAfee virtual technician is spelt wrong whereas it should be http://mvt.mcafee.com

Regards

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