Hi there.....on 3/27 I bought mcafee av software....on 3/28 it was due to expire. I downloaded on 3/27 mcafee av (which took 5 hours, I quess that is normal) On 3/28 I got billed for 2 years which they promptly refunded. ( I didn't realize that they automatically charge you, which is nice, but I didn't know)
The question is....I keep getting pop ups saying it's time to renew and I have an x on my mcafee icon. So, I am not protected eeks! When I go to my mcafee account there are two boxes with dates and a download button in each. Do you think I downloaded the expired one and not the other one? (the one that is up to date and paid for?)
And if I click on the correct button, will it uninstall the expired software and replace with the good one?
Try clicking the Fix button and see what happens. It may be that you have remnants of the old mixed up with the new and I'm afraid the only solution is to uninstall, do a cleanup and then reinstall. For that I would recommend enabling Windows Firewall temporarily.
1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one! In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming If you can't find these files don't worry. It just means that MCPR has done its job.
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.
I clicked the fix button and it just brings me to the pay for your subscription page on the macfee site.
When I downloaded the software on the 27th...it said that it was removing the old mcafee from my computer before loading the new software.....
Don't you think I can still do this (pressing the correct up to date download button) without having to go through all the steps you outlined for me? I really am not computer savvy and would probably screw it up what you all mentioned for me to do..