Whenever I conduct a full scan on my Dell laptop (windows 7) McAfee freezes my whole computer at the exact same file:- c:/programfiles(x86)/.../help/ja/helpja.enc
If anybody knows how I can resolve this I would be most grateful.
What folder is this for? I have not the file so it must be a driver help file maybe?
Dioes it scan it when you use right click on folder and say scan?
I'm not really sure what this file is for tbh. It's just what virus scan seems to get stuck on.
How do I scan the folder individually as you suggest?