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Jim978
Level 7

Can't install or uninstall VirusScan Plus 2009

I recently updated from VirusScan Plus version 2007 to version 2009. At that time the expiration date on my PC did not change, resulting in daily (or more often) notices that my subscription had expired ... even though my online account correctly showed a 12/2009 expiration date for the newly installed version.

To try to resolve the problem, it was suggested that I uninstall VirusScan using the MCPR utility, then reinstall the 2009 version. When I try to reinstall, I get an error telling me that the install has failed. When I try to uninstall again using MCPR to start over (again), the MCPR software gives me an error message saying it is already running.

I can't get VirusScan to work and I can't get rid of it. Did I do something terrible in a previous life?

Help!
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5 Replies
bua_ako
Level 7

RE: Can't install or uninstall VirusScan Plus 2009



ifyou are using XP please do the following:

stop MCPR in scheduled task:
go to control panel>swtich to classic view>open scheduled task>delete mcafee entries there>emtpy recylce bin

now retry running mcpr... error should not occur again...

hope this helps...
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Jim978
Level 7

RE: Can't install or uninstall VirusScan Plus 2009

Thanks for your excellent advice. It worked perfectly.
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bua_ako
Level 7

RE: Can't install or uninstall VirusScan Plus 2009

glad it's fixed... i presume that you have installed mcafee successfully?
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Jim978
Level 7

RE: Can't install or uninstall VirusScan Plus 2009

Yes, eveything has been installed, and the expiration date has been updated as well. Thanks for asking.
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bua_ako
Level 7

RE: Can't install or uninstall VirusScan Plus 2009

no problems... it's always our pleasure to be of service... happy
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