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scthom
Level 7

CPU runs at 100% during virus scan

Lately my CPU runs at 100% when virus scan is running.   Does anyone know how to resolve this issue?

I am running Windows 7 and McAfee Security Center Special Edition from AOL version 12.8 last updated 11/8/2014.

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7 Replies
catdaddy
Level 20

Re: CPU runs at 100% during virus scan

Moved to Virus and Spyware Protection > Virusscan > Discussions

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: CPU runs at 100% during virus scan

McAfee relies on an up to date Internet Explorer, regardless of your default browser settings, and an Internet connection for function so make sure that Windows 7 is SP1 and totally up to date with IE11.

100% usage can indicate many things, among them infection, too many emails stored in your Email Inbox which are always continually scanned, disk read errors, to name but a few.    Have you had any indication of other abnormalities?

Also do you have any other security software installed?

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Peacekeeper
Level 20

Re: CPU runs at 100% during virus scan

Try running MVT the virtual technician from MVT

Also reset Internet explorer to defaults and retry

Another possibility is the install could be corrupted and you need to uninstall resintall the product

How To Uninstall/Reinstall McAfee Consumer Products EXCEPT Anti-Theft

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scthom
Level 7

Re: CPU runs at 100% during virus scan

Have run MVT several time and it tells me there are no issues.

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exbrit
Level 21

Re: CPU runs at 100% during virus scan

Then Technical Support is your best bet, it's free by phone or online chat and linked here:  Consumer Technical Support (alter Country @ top right as needed)

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scthom
Level 7

Re: CPU runs at 100% during virus scan

Windows 7 is up to date and so is Internet Explorer.  When virus scan finishes running it says that no viruses or malware was found.  Also should mention the CPU only runs at 100% when doing a scheduled virus scan, if I select scan now and do a full scan the CPU runs normally.

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exbrit
Level 21

Re: CPU runs at 100% during virus scan

Try Peacekeeper's suggestions.   They may help.

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