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arpar
Level 7

Bug with the product MacAfee Total protection

Hello,

I meet this problem with the product MacAfee Total protection, can you give me the solution please.

Thanks.

ArPar.  Ano.jpg

Ce message a été modifié par: arpar on 22/03/12 16:55:08 CDT
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3 Replies
Hayton
Level 18

Re: Bug with the product MacAfee Total protection

Moved from Help section to VirusScan.

The message says an unepected error occurred during a scan. Not one I've seen before : any ideas about the cause?

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Peacekeeper
Level 20

Re: Bug with the product MacAfee Total protection

Rest of translation

"click OK to return to the home page, then try to repeat your analysis"

Also the words under the popup says "analysis in the background" so you are running the scan in the background?

Seen it sometimes but rare.

Have you contacted support? they should know of it and the fix.

http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

Also

Open IE – click tools – Click internet options
Under advanced – click Reset
Close all windows and then try to run a scan

Though my suggestion of a reinstall fixed it in this thread

https://community.mcafee.com/message/181067#181067

Message was edited by: Peacekeeper on 23/03/12 1:19:54 PM
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amk
Level 7

Re: Bug with the product MacAfee Total protection

well i think it got corrupted so you should try reinstalling but if it persists then contact support to fix it.

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