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prophetsteve
Level 7

Blank McAffee Antivirus Plus options screen

I run Windows 7 64-bit (with the service pack) and have McAffee virus scan plus.  This morning when I tried to run a scan the system told me I had to restart because the system told me there had been an update and I had to restart my system.


When I rebooted and tried to bring up the Virus scan options window I got a blank box.  When I tried to click the icon in the task bar it was non responsive.


So I re-installed from the McAfee site and I am still geting this issue.  Downloaded the Virutal technician and it found no problems either.

I had no problems earlier in the week when I ran a full virus scan and everything seemed to be good until this morning.  I had a trial of Malwarebytes on my system but it was uninstalled when I reinstalled the Virus plus.

Message was edited by: prophetsteve on 6/25/11 8:17:02 AM CDT
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3 Replies
jaymfe
Level 12

Re: Blank McAffee Antivirus Plus options screen

Please let me know if you are using internet explorer 9 on the computer.

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eabloom99
Level 7

Re: Blank McAffee Antivirus Plus options screen

I also run Windows 7 64-bit (with the service pack) and have McAffee virus scan plus.  I am having this exact problem and am using Internet Explorer 9.  Is there a solution?

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Peacekeeper
Level 20

Re: Blank McAffee Antivirus Plus options screen

What Jayadeep NR was implying is have you got a beta version or Release to candidate version of ie 9 these can cause the blank screen. If so uninstall it and install the final release version