Can someone please put this as a sticky?, a bulk email, in BIG BLOCK letters, that this is how you disable it? Put it at the top of the forum listings. PLEASE.
I mean, make it available to (staple to forehead-reverse first) anyone doing level-1 helpdesk support, who are reading from a script, whose command of english is secondary, who are representing McAfee, dealing with users who have more of a clue than they themselves?
Or perhaps a nice annoying pop-up, or a link somewhere in the read-me, or the about: link, or ANYWHERE someone could find it that they didn't have to google the support forums, instead of clicking links to get there, then, have to create an account to find it, I swear to god it's like one of those endless loop tech support phone calls from Sierra's hint-line at $9.95 a minute.
May I suggest if you sticky it, select a title representative of the problem and the fix, not a generic description like this thread. "Balancing performance and security" is like saying juggling viagra pills and condoms. Nobody wants to know which one you swallowed.
And who's brainless idea was it to get rid of exceptions of folder/applications to begin with? Drives?!? You can only exclude entire DRIVES? No more protected programs?
This is enough to make me re-evaluate the comfort, stability, and security of Norton (This is sarcasm. Do not treat it as honest willingness to drink Norton Kool-Aid). I might prefer the weekly ghosting, but I'm actually looking towards virtual desktops at this point for survivability.
I don't even want to go into what these brainless script-monkeys told me to do to resolve my "I can't exclude a program from the real-time scan list" issue.
There are no stickies with this new host, but you have good points. We have asked for those abilties to be re-introduced for years and years, believe me.
The facility to exclude files/folders and drives from an automatic scan was taken away from the consumer products years ago. It still applies to Enterprise products, however.
You can tell a scan to skip a file once it has reached it if, for instance, it is taking too long to scan it.
We hear you and always pass these suggestions on, but the powers that be don't agree with it, and that's been that so far but we are still bugging them.
The new products now in beta testing should prove to have less of a footprint.
Message was edited by: Ex_Brit on 05/12/09 6:08:46 EST AM