First thought it was a windows defender problem when the defender 'failed to initialize' message came up, but then noticed a host of other major Windows errors, and the defender fixes failed .
I then found out it was the new DAT file. I couldn't do any of the fixes outlined...couldn't right click on the icon (non-responsive), couldn't start in safe mode ( did try the copy system root command), and even tried the sfc command (no help). After >20 total hours on hold, inlcuding ~6.5 hours yesterday, was sent an email by the rep linking a file, which of course was the same file mentioned on the website.
Drove to my office last night, put the exe program on a flash drive. Thought everything would be ok, but this did not write on my home office computer.
Am I forced to try and pull files off my drive and then wipe it clean and reinstall everything? What a total disaster....I've been a McAfee customer form more than ten years....what do I do next?
Kind of hard at work to sit at a monitor and wait for the live chat rep to come on...even harder is that the computer affected is at home
Sorry. They are open 24/7. I'll ask around if anyone else has reported the tool failing.Message was edited by: Ex_Brit on 26/04/10 2:17:30 EDT PM