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nitsan3play
Level 7

Antivirus False-Positive white-list request?

Being a software vendor that distributes a new known product/service, what is the proper way to make sure it is not detected by McAfee software as False Positive?

Part of the service includes a PC-downloaded ‘setup.exe’ file, which we want to make sure is “cleared”. The installation file may also be subject to occasional new versions, as accustomed to such products.

Thank you.

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3 Replies
exbrit
Level 21

Re: Antivirus False-Positive white-list request?

Submit it to McAfee Laboratories for analysis and hopeful clearance.   I outlined a few steps to take when something is wrongly identified as malware here:  https://community.mcafee.com/thread/2016

Message was edited by: Ex_Brit on 03/10/11 10:53:16 EDT AM
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vinoo
Level 13

Re: Antivirus False-Positive white-list request?

KB66642: How to submit your company software or images to McAfee Labs to be considered for validation against McAfee DAT files, to avoid false positives

KB67411: How to submit a possible false or incorrectly classified sample file to McAfee Labs

KB67356: How to submit a McAfee Detection Dispute

Best,

Vinoo

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exbrit
Level 21

Re: Antivirus False-Positive white-list request?

Thanks Vinoo for bringing in some corporate knowledge which I lack unfortunately. ;-)

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