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EdgarS777
Level 7

Activation won't stick

When I first installed VirusScan 13, it activated with no apparent problems, using account from previous versions. It said my subscription would expire in one year. But now it always says, "please activate your subscription." It gives a pop-up to request activation. I've done that twice now, and no apparent errors, but doesn't stick. Help says I can click on "please activate" on the security center home page to initiate activation, but that doesn't work; only the pop-up, which only appears briefly. My online Mcafee account shows my latest activation expires in 9/20/2009. I ran virtual technician, and it fixed two registry problems, but did not fix original problem.
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5 Replies
Dennis_Allen
Level 7

RE: Activation won't stick

when you ran the virtual technician, did you happen to get the session id?

you have windows XP or Vista?
RAM, service pack, GHz?
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EdgarS777
Level 7

RE: Activation won't stick



I didn't, but after rebooting and starting virtual technician, it says. Last session ID: 11877627. Running it again, it says No problems found.

Windows XP pro version 2002 Service Pack 3.

Pentium 4 CPU 2.40 GHz 752MB of RAM.
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vinod_r2
Level 11

RE: Activation won't stick



so the product is there on the online account.. am I correct?

If yes
do a full windows update (including option updates)
remove all McAfee from the computer
run this
reboot
install via your online account.
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EdgarS777
Level 7

RE: Activation won't stick



thank you. That appears to have fixed the problem.
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vinod_r2
Level 11

RE: Activation won't stick



glad you are ok now
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