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risingflight
Level 7

unable to update DAT getting Error:Generic Script Error

Hello everyone

I am unable to update DAT on few pcs i am getting error Generic Script Error.

I have followed a Mcafee Article but still the same issue.i have uninstalled virusscan, antispyware and agent also,

and even deleted mcafee and network associates folders from registries., also deleted temp files.and then i pused agent from epo and then still i am getting the same error .

i am not able to update few pcs with latest dat

Below u can check ths screenshot. and please guide me how to completely uninstall McAfee from registries.

This article i followed but it did not help me.

https://kc.mcafee.com/corporate/index?page=content&id=KB65815

Delete the conflicting file name UpdateDir:

  1. Click Start, Run, type services.msc, then click OK.
  2. Right-click the McAfee Framework Service and select Stop. Then minimize the services window.
  3. Using Windows Explorer navigate to the following folder: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\
  4. Right-click on the file UpdateDir and select Delete.
  5. Replace the files UpdateMain.mcs and InstallMain.mcs with those from a working computer.
  6. Delete the contents of  the folder c:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\VSCANDAT1000\
  7. Maximize the services window and right-click on the McAfee Framework Service and select Start.
  8. Perform an Update now.
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9 Replies
sundar.8212
Level 9

unable to update DAT getting Error:Generic Script Error

Hi,

what is the version of agent, engine & virus scan......

Kindly check if there is enough space in C drive........

Remove the TestEngDat32 from "C:\Temp\TestEngDat32"...... and try again

Download the SDAT from the McAfee site and try to run it manually.......

....Sundar....

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risingflight
Level 7

unable to update DAT getting Error:Generic Script Error

Hi

i have deleted C:\Temp\TestEngDat32

but its still same issue

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sundar.8212
Level 9

unable to update DAT getting Error:Generic Script Error

Have you check, is there is enough space in C drive on the problem machine.?

what is agent & patch version have you installed?

Have you try to run Super DAT manually on the machine?

....Sundar....

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risingflight
Level 7

unable to update DAT getting Error:Generic Script Error

I am using Epo 4.5 Build 937, McAfee Agent 4.5.0.1499 , virusscan 8.7.0.570 patch 4, antispyware 8.7.0.129

and RDP is not allowed in my organization what ever i have to do is through EPO or through pstools and i can play with registries,

i have uninstalled virus scan and antispyware through epo and removed agent though pstools , but i dont know what registry entries are to be deleted for complete uninstallation.

As RDP is not allowed i cannot install SDAT

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tonyb99
Level 13

Re: unable to update DAT getting Error:Generic Script Error

I have found this works using pstools to install sdat remotely

psexec @pcs.txt -u %domain%\%adminusername% \\%serversharepath%\sdat6278.exe /SILENT /F

just throw hostname in text file

code 0 is success

code 66 failure (usually out of space)

there may be some others

Message was edited by: tonyb99 on 08/03/11 11:00:56 GMT
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risingflight
Level 7

unable to update DAT getting Error:Generic Script Error

Hello

The system drive has 25gb free disk space , i feel after DAT6266 few pcs are not getting updated with latest DAT and in few pcs they r not getting

updated when i wake up agents from epo,  but when i connect from virusscan (remote pc) from my pc and then i click update , then those pcs are getting updated. The agent on client pcs are communicating with epo server,   i am facing issue with DAT update.

i dont know why it is happening,  there are minimum of 25 pcs i am facing this issue out of 800

I have copied SDAT file on that client pc

C:\SDAT6278 and say Client pc name : CLIENT1

how do i execute the command using PSTOOLS silently  to install SDAT on that PC

please guide me

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riedwaang
Level 8

Re: unable to update DAT getting Error:Generic Script Error

The answer is here:

https://kc.mcafee.com/corporate/index?page=content&id=KB59164

But like i said before just use the /f option on the superdat to test first before looking to delpoy it. Once the dat has been updated try and run auto update the next day and if succesful then look for deployment methods.

regards

Riedwaan

on 3/9/11 11:36:21 PM CST
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Highlighted
tonyb99
Level 13

unable to update DAT getting Error:Generic Script Error

One other thing that springs to mind is how much space on the system drive do they have left once AV is reinstalled as less that a 200MB and you may get this failure

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riedwaang
Level 8

unable to update DAT getting Error:Generic Script Error

Have you tried manually getting the superdat and forcing the install /f

this worked for me

then it auto updated after that all on its own

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