cancel
Showing results for 
Search instead for 
Did you mean: 
temand
Level 7
Report Inappropriate Content
Message 1 of 9

problem with windows xp services

good morning

yestarday after reboot my notebook, all windows service are down, the mcaffe restart my pc after download last DAT file

please can you help me

8 Replies
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 2 of 9

Re: problem with windows xp services

There was a bad update sent out which has since been withdrawn & replaced by a good one.

Boot into Safe Mode and go to C:\Program Files\McAfee\VirusScan\DAT and delete the contents of that folder.

Reboot and hopefully it will update correctly.

If that fails try System Restore to before yesterday's update, then when you reboot right-click the taskbar icon and select Updates.

I moved this provisionally to Home & Home Office > SecurityCenter 10 from Community Help but as you don't mention what products you are using perhaps you could clarify that and I will then put it in the proper spot.

Message was edited by: Ex_Brit on 22/04/10 7:55:39 EDT AM
temand
Level 7
Report Inappropriate Content
Message 3 of 9

Re: problem with windows xp services

Dear Ex_Brit

I try but there isnt the folder DAT and I found McAfee folder into c:\Prorgrams

I use McAfee VirusScan Enterprise ver 8.5i

thanks

andrea

Highlighted

Re: problem with windows xp services

Moving the thread to McAfee Corporate Support. Since user is working with Enter products

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 5 of 9

Re: problem with windows xp services

temand, sorry I thought you were using the home product, ignore.

zirani
Level 9
Report Inappropriate Content
Message 6 of 9

Re: problem with windows xp services

temand
Level 7
Report Inappropriate Content
Message 7 of 9

Re: problem with windows xp services

Good evening
I solved the problem,

McAfee was causing the whole, the second-last update 21/04 DAT5859 deleted the file svchost.exe
I solved this by copying files from another PC with the same configuration, XP SP3, and copy to the PC broke then I uninstalled mcafee, all in safe mode
Then I reinstalled and updated to the latest DAT mcaffe issued
ciao
andrea

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 8 of 9

Re: problem with windows xp services

Glad you finally fixed it.

showvik
Level 12
Report Inappropriate Content
Message 9 of 9

Re: problem with windows xp services

Hi,

We have successfully overcome this error and included the changes in the DATs that followed. Please see KB68787 for answers to frequently asked questions about the McAfee DAT 5958 False Positive Error.

https://kc.mcafee.com/corporate/index?page=content&id=KB68787

Also, kindly go through the information available at:

http://vil.nai.com/vil/5958_false.htm

Thanks and Regards,

Showvik Chakraborty

McAfee Labs

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community