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Message 1 of 84

problem after upgrading VSE8.8 to patch 4

I just had few calls from users.

McAfee gives message about buffer overload while opening .pdf files generated by scanner

log enteries in polish:

2014-02-20 10:54:54 Zablokowane przez ochronę przed przepełnieniem buforu  xxx\xxxxxxxxx  C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe:NTDLL.KiUserExceptionDispatcher::81000 Przepełnienie buforu: pamięć

in my breaken translation it would be

2014-02-20 10:54:54 Blocked by Buffer Overload Protection    xxx\xxxxxxxxx C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe:NTDLL.KiUserExceptionDispatcher::81000 Overloaded module: Memory

is it sth I should care of? or is it just unwanted warning ?

83 Replies

Re: problem after upgrading VSE8.8 to patch 4

I think there could well be an issue with Patch 4!

I pushed it to a client yesterday and the phones lit up. Many applications reporting Buffer Overflow including Excel, Outlook, Adobe etc!

ePO has gone nuts with all the events coming back!

I have removed Patch 4 from the repository and turned off Buffer overflow protection until a new patch 4 is released. I wouldnt normally mind but every McAfee product or update that comes out at the moment seems to cause more problems than it resolves!

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Re: problem after upgrading VSE8.8 to patch 4

Im having the same issue with WInXP sp3  workstations running MS Word 2000, Microsoft Access 2000 and Access 97

C:\Program Files\Microsoft Office97\Office\MSACCESS.EXE:NTDLL.KiUserExceptionDispatcher::1adbe8

Looking into it now.

Re: problem after upgrading VSE8.8 to patch 4

We are having the same Problem with our Windows 7 machines and MS Access 2007 (VSE 8.8 Patch 4).

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Message 5 of 84

Re: problem after upgrading VSE8.8 to patch 4

I have a case open with McAfee now. I sent them my MER and ETL trace log. As soon as I get more info I will post the update. 

In testing, Ive updated Winxp, office2k and Office97 (yes we use access97 DBs) with all patches and the problem persist. I can launch the access.exe but I can not open the majority of our Access databases. I turned off BOP for all devices until this problem gets resolved. 

McAfee Employee wwarren
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Message 6 of 84

Re: problem after upgrading VSE8.8 to patch 4

What we're really looking for here is a VM that reproduces the issue.

We've seen other ETLTrace data already, and it's not as helpful as we need. It has been quite the challenge too getting a VM from someone who's able to reproduce the symptom, but we'll keep trying.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee

Re: problem after upgrading VSE8.8 to patch 4

Yes, there is definitely an issue.  Our phone lines blew up after our test group received Patch 4.  I did what was suggested here and stopped Patch 4 from going out and also disabled BO protection for the time being.  I know I could've just turned off the warning the users see or put it in warn mode, but didnt want to flood the logs.

Re: problem after upgrading VSE8.8 to patch 4

To add to this, it is only affecting our XP machines, which, unfortunately, number in the few hundreds still.

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Message 9 of 84

Re: problem after upgrading VSE8.8 to patch 4

I'm aware of one very large corporation who now has broken every machine they have worldwide with this patch.

I would expect there to be one clear desk at McAfee this morning along with an empty space in the car park.


Re: problem after upgrading VSE8.8 to patch 4

We deployed patch 4 on our enviroment, with all the errors and buffer overflow messages. My question: How to disable/uninstall patch 4, or how to enforce to disable the bufferoverlow?


Message was edited by: nicklut on 2/21/14 7:32:03 AM CST
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