cancel
Showing results for 
Search instead for 
Did you mean: 

need to add one .exe file into white list.

AKM345.exe is the one got detected by virsuscan engine. Upon verification we found it as legitimate and user want to use this one. Need your help to whitelist the exe file in ePO.
2 Replies
Highlighted
chealey McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: need to add one .exe file into white list.

I would suggest submitting the application to our Labs team so they can officially whitelist it for you:

https://kc.mcafee.com/corporate/index?page=content&id=KB85567

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

Re: need to add one .exe file into white list.

If this was a Potentially Unwanted Program (PUP) detection, see this article:

https://kc.mcafee.com/corporate/index?page=content&id=KB50383

However, if the detection name contains the word 'Artemis', then please review Global Threat Intelligence (GTI) settings, as found in this article:

https://kc.mcafee.com/corporate/index?page=content&id=KB70130

Note: To avoid most false-positive GTI detections, lower the heuristic sensitivity level to "Very Low" (or Disabled).

Also, if "AKM345.exe" was developed in-house for commercial purposes, consider signing-up for McAfee's Whitelisting Program, as described here:

https://kc.mcafee.com/corporate/index?page=content&id=KB85568

Finally, if you use separate On-Access Scanner policies for Default, Low-Risk, and High-Risk Processes, then add "AKM345.exe" to your Low-Risk Processes policies, and ensure the policy is sufficiently relaxed to avoid future detections.

Hope this info helps.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community