I have the same problem. Over time SystemEngine.exe is using 1.7GIG of RAM. I have only 2gig RAM. Anything else I can do to learn more about this? Solutions? Seems only few PC's out of 1000 have this issue at my group. Is this in any way windows issue? Or some software other then mcafee?
See KnowledgeBase article KB71848 - Possible memory leak when scanners exit abnormally.
This issue is addressed by hotfix HF638179 for VirusScan Enterprise 8.7i available through McAfee Technical Support.
This hotfix is not available due to some problems with it.
There is nothing amiss with the hotfix. It is available from TIer 3 Support (which will require escalation through Tier 1 and Tier 2 for Gold Support, or via a Product Specialist for Enterprise Support).
If any difficulty is encountered along the way, feel free to cite this posting
I trust you referred them to this thread and my comment, to insist on escalating further for the hotfix.
I'm not sure where this misconception has sprung from but I'll see what I can do about wiping this erroneous notion from people's minds.
I know the procedure, this is not the firt time with McAfee on the phone for such requests, but the Support rep. directly told be that at the moment this HF is not available.
In all other cases that i had contacted McAfee for such request the case is escalated on the same day and the HF is received but not in this case.
Even case was not generated.
I hope that the HF will be available soon.
the hotfix was deemed unaccessible for about 2 days.
KB72202 covers the current status of the hotfix's usage and give some insight into why it was 'unaccessible' for a short time.