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ePO 5.1 does not return the correct status of the VSE 8.8.

Good afternoon,

I recently started managing about 18,000 machines with VSE 8.8, everyday we perform the update of new versions of DAT.

However, the EPO shows several computers as outdated, although physically accessing the machine, we found that they were updated successfully.

How can the EPO 5.1 update the DAT, but not update your status?

Is there any way to check the version of the DAT without physically access the computer or through the ePO? A Script?

Sorry for the inglish.

Was made with Google Translate.

Tks.

8 Replies

Re: ePO 5.1 does not return the correct status of the VSE 8.8.

Hi,

Can you check in a machine which is not updating if you have events in this folder?

C:\ProgramData\McAfee\Common Framework\AgentEvents

Can you tell us which value is under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\McAfee\AVEngine\AVDATVersion

Can you tell us which value is under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800\DATversion

Can you try to restart Mcshield service?

Please let us know the results of the tests.

Cheers

Re: ePO 5.1 does not return the correct status of the VSE 8.8.

Hello,

In "C:\ProgramData\McAfee\Common Framework\AgentEvents" i found several files but can not open them, which program use?

I believe that since it was turned on, the machine tries to communicate with ePO, but fails.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\McAfee\AVEngine\AVDATVersion

I did not find this key

Instead I found this key:

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\AVEngine\AVDATVersion

0x00001d19 (7449)

and

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800\DATversion

I did not find this key

Instead I found this key:

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800\

but does not contain the key "DATversion"

Tks

Re: ePO 5.1 does not return the correct status of the VSE 8.8.

Hi,

I suggest to test in a single machine to download and run the SDAT from

http://www.mcafee.com/apps/downloads/security-updates/security-updates.aspx

This SDAT will repair the DAT in case it is corrupted.

Please, test in a machine and force the machine to communicate with ePO and check if the issue is resolved.

Cheers,

Re: ePO 5.1 does not return the correct status of the VSE 8.8.

Yes this probably solve everything.

However, this solution ends up complicating me because there are several equipment and bring down my bandwith (its only 2mb).

I need to find a solution that does not involve downloading the 120MB of SDAT.

Tks.

Re: ePO 5.1 does not return the correct status of the VSE 8.8.

Hi,

what about testing to export the registry keys missing and importing in a machine as a test?

Please, let me know.

Regards,

pato
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Re: ePO 5.1 does not return the correct status of the VSE 8.8.

You could send out memory sticks

Re: ePO 5.1 does not return the correct status of the VSE 8.8.

Ok,

I will do that (export and import)...

and i put the results here.

Tks!!

Re: ePO 5.1 does not return the correct status of the VSE 8.8.

Thanks Mark