we have 10 Windows XP 64 bit systems and all have the problem when upgraded VirusScan 8.7 with accessing the windows registry. get access denied
users have problems writing to HKCU section, MS Office has issues because of this. I uninstall VirusScan and problems go away.
admins and users also get this error loging in to windows.
Event ID: 1096
Event Time: 12/3/2009 6:13:51 AM
User: NT AUTHORITY\SYSTEM
Windows cannot access the registry policy file, C:\Documents and Settings\(username)\ntuser.pol. (The operation completed successfully. ).
need help, we had a case open with macafee but didn't get it resolved.
Since you didn't mention it in your post, are you running the latest Service Pack 2 on all machines?
Tried excluding ntuser.pol from scanning and changing the settings in "Access Protection"?
In addition, if those machines are acting as servers or on a domain, there is a Microsoft article about such situations:
Hope this helps.
GrifMessage was edited by: Grif on 12/3/09 9:48 AM
close but not it. no hotfix for xp 64 bit. and the errors are not accessing the pol files from the domain controllers its the local user pol file on the c: drive, also not limited to the users pol. file also experiances issues with installing and unistalling applications like MS office 2003 SP3
users experiance many time though out the day.
Source: Application Hang
Event ID: 1002
Event Time: 12/1/2009 1:20:28 PM
Hanging application OUTLOOK.EXE, version 11.0.8206.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
OS is Windows v5.2; Service Pack 2
Still no mention of whether you're using SP2/Patch #2 on VirusScan 8.7i?? (Sorry if I wasn't clear about that.) And still no mention of tinkering with the "Access Protections" settings.. Most such issues are with the protections used by the "Access Protections" panel.. First, simply disable "Access Protection" and see if that fixes the issue. If it does, then you can find a specific setting that's causing the issue. Frequently, it's a problem with a specific "Common Standard Protection" item. For example, the knowledgebase article below refers to one such issu on 64 bit systems. It's not the same issue as yours but the same principal applies.:
As to the Outlook hang, have you tried disabling the "Exchange Scan" option in the Outlook "Add-In Manager"?
Hope this helps.
GrifMessage was edited by: Grif on 12/3/09 1:04 PM
Just an FYI, Microsoft has a list of files and folders you night want to think about excluding from VSE, the .pol files being part of their list. I had some issues in the past and after adding these exclusions, I have not had a reoccurence of those problems. Here is the KB article if you would like to take a look and give them a try.