Let me explain my issue to you.
I scanned my laptop with Microsoft Malicious Removal Tool and it reports an infected file during scan, then reports no
infections on completion..
I contacted a Microsoft Agent and said it's virus.
I feel like having a virus indeed.
For example, If I configured programs to start up with windows from its options and restart computer, nothing happen and
when checking the setting again found it changed.. !
The same happened when I close program and open it again"loose its configurations I made"..
This happened with many programs like Skype, Internet download manager even my Touch-pad software which made it stop working probably "tried updating drivers and the issue remains"..
I made a scan with McAfee VirusScan Enterprise.v8.8 patch 4, It was 90 days trial. I updated it and scanned
with it but didn't find anything and the issue remain.
Could you please help me with that?
Thanks in advance..
You've posted this question in the Consumer section. Is your laptop for your own use only, or is it a work laptop?
I ask because you mentioned Virus Scan Enterprise, and if this is work-related the question belongs in a different section, where someone who knows that product might be able to answer you more effectively.
mrt.exe with administrative prompt found 1 infected file with rapid scan and with scan in c:\windows\system32 but finished with no Threat PC clean.
here pc windows 10 anniversary update (14393.351) with mcafee Livesafe who found nothing. defender offline found nothing either.
Is this a false positive of malicious software removal tool?