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Virusscan Enterprise 8.5i stopping image download from outlook 2007

Currently using Anti virus 8.5 patch 6. Program works great except with outlook 2007. In outlook, clicking image download give only an 'X' in the image place holder.

Adding mail as trusted doesn't fix the problem. However, disabling on-access protection allows images to download.

does anyone know which setting to change to repair this issue?
4 Replies
tonyb99
Level 13
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Message 2 of 5

RE: Virusscan Enterprise 8.5i stopping image download from outlook 2007

open the VSE console
right click on access protection
choose the log
scroll down till you find the time code and you will see what rule was being activated, now you know what to alter

RE: Virusscan Enterprise 8.5i stopping image download from outlook 2007

for some reason or other Access protection doesn't log outlook image downloads.
tonyb99
Level 13
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Message 4 of 5

RE: Virusscan Enterprise 8.5i stopping image download from outlook 2007

so if you try and do the action no new rule warning is generated?
check that you dont have rules set to block and not generate warnings then try again

Just to clarify I mean make sure that both block and report is selected on all your access protection rules then try this again, make sure epo isnt switching it back in meantime too you may want to stop the framework temp

RE: Virusscan Enterprise 8.5i stopping image download from outlook 2007

cool got it fixed