Showing results for 
Show  only  | Search instead for 
Did you mean: 

VirusScan Enterprise

Does anyone have a solution for the VirusScan Enterprise not deploying thru ePolicy Orchestrator? I also tried the installation from a folder and it fails and backs out of the installation.

2 Replies
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: VirusScan Enterprise

Hello @JackWelch 

Thanks for your post.

How exactly you are installing using a scheduled deployment or run client task now?

Try using scheduled task and do check the McScript_deploy.log for any errors.

If it’s a update task from one version to another please make sure the Agent Policy-Update is set to the same where the patch is available.

if the patch is in the Evaluation or previous branch make sure the policy is set accordingly.

If everything has been tested I would recommend you to open a Service Request.

do refer the belo Troubleshooting link:

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 3

Re: VirusScan Enterprise

Hi @JackWelch,

Thank you for your post. May I know if you can share the installation logs with us (please remove any PII data from the same). By "Back Out", May I know if you are referring to "Roll Back" action? if yes, Can you please check the log files present in "C:\Windows\Temp" folder (for ePO Deployment failure) or User temp location (%temp% for manually deployment done locally) to investigate the issue and identify the cause?

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community