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VirusScan Enterprise AVDatDateSys registry key not modified

Good morning people

I will appeal to your expertise and experience in order to clarify an issue related to VirusScan Enterprise 8.8.0.

McAfee VirusScan Enterprise + AntiSpyware Enterprise 

Version number: 8.8.0 (8.8.0.1247)

McAfee Agent 

Version number: 4.8.0.1500

I administer this AV and it's deployed to many computers within my company. We also have a security agent that checks every 15 minutes if AV (DAT files) and WSUS patches are updated. But this Security agent since 2014/08/15 indicates that AV DB doesn't have the latest update.

the security agent just read this three registry keys:

Product Name   HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\DesktopProtection\Product
Product Version
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\DesktopProtection\szProductVer
AV Library DateHKEY_LOCAL_MACHINE\SOFTWARE\McAfee\AVEngine\AVDatDateSys (Hex)

The AVDatDate has this value 24/08/2014, but the AVDatDateSys has this value in binary

de 07 07 00 00 00 1f 00 00 00 00 00 00 00 00

If I translate this to a date, I must convert Hex values to decimal

Year: 07DE ---> 2014

Month: 0007 --> 07

Day: 001F ----> 31

When the security agent reads this resgistry key, informs the problem.

When i check in Agent, it shows

DAT Version: 7540.0000

DAT Creation Date: 8/24/2014

So Why the software is not modifying this value? Something changes with version 8.8.0? Is there a problem with the software? This inconsistences are very strange.

I hope I can solve this

Regards

Luis Torres

4 Replies

Re: VirusScan Enterprise AVDatDateSys registry key not modified

Hola Luis.

This is a known issue after vse 8.8 patch 4. Mcafee was working on it and they will release a fix.

Hope this help you.

Best regards

Jose Maria

exbrit
Level 21
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Re: VirusScan Enterprise AVDatDateSys registry key not modified

Moved to VSE

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Re: VirusScan Enterprise AVDatDateSys registry key not modified

Thank you Jose

Can you provide me a existing link where indicating this issue? to support what you specify.

Podrías indicarme un Link donde aparezca este problema?

Thanks in advance

Luis Torres

Re: VirusScan Enterprise AVDatDateSys registry key not modified

Hi Luis.

I was working in support until last 4th of April and I was testing patch 4 with customers and we had got that feedback from customers and I escalated the issue to tier 3.

You can call support and ask an estimation time for this issue to be resolved

Best regards

Jose Maria