I only get 1920 errors when the prev removal has failed to clear the legacay filter drivers from reg, you can script this toclear on reboot( if you have a nice script friendly bod to do it) but obv this is not ideal.
BTW if you have had a ticket open then chase it... you are paying for support.
If you get no response to your chase then escalate the call to your account manager and then the regional customer services manager.
we pay a lot of cash for support, personally i dont tend to use it. If you need it then dont let them off the hook. Phone and (past 1st line) email is always better than the web/phone call as these often seem to get "resolved" without interaction or agreement.
I totally agree but i think whats more important is that everyone with similar issues opens their own ticket. It took two weeks before anyone took this seriously simply because it seemed to McAfee like an isolated incident even though other people were reporting it in this forum which wont be neccesarily read by McAfee support.
I have an issue with VS8.7i after it was deployed via EPO. After a system scan of a machine, it is no longer able to print to its printer via the LPT1 port. It prints fine to network shared printers. The machine has to be rebooted to print again. It will work fine untill it does another system scan. If the machine is sharing its printer, users connected to this printer are unable to print untill it is rebooted.
Anyone having this type of problem?? I have 10 machines with thier own printer and they all have this problem.