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GSAO
Level 7
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Message 1 of 3

Virus Scan Enterprise 8.50i gets disabled after restart

Hi,

Everytime I restart the PC the VSE 8.501 icon will say that it is disabled. I have to unlock the Virus Scan console and start the On-Access scanner to return it back to normal. However, when I restart the PC again then it will be back to disabled.

Here is what I have done so far:
1. Checked "Prevent McAfee services to be stopped"
2. I have set the settings under "Common Standard Protection"
3. Set the "McAfee McShield" service to restart on failure.

One thing I noticed is that once the problem begin, the "McAfee McShield" service is Paused, this is why I guess my recovery on failure setting does not work.

Any help would be very much appreciated. Thanks in advance.
2 Replies
Mogsy
Level 7
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Message 2 of 3

RE: Virus Scan Enterprise 8.50i gets disabled after restart

check your event logs for Application & System, you will find there is a corruption in one of the modules/DLL's trying to load, which is stopping the service from running. typically the on-access scanner or email plug-in.

if you can quote the error log and event ID, we can usually find a fix for you.
GSAO
Level 7
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Message 3 of 3

Problem Fixed

Hi,

Sorry for the late reply. I fixed it by reinstalling the software. Thanks again. happy