cancel
Showing results for 
Search instead for 
Did you mean: 

VSE not detecting, preventing, finding, or cleaning FakeAlert fraudware

I've had two users get the FakeAlert (XP Antivirus 2011) virus recently. They both had recently patched Windows 7 systems with up-to-date managed VSE (v8.8) installed.

While running diagnosis and scan on the machines, I directed the VSE to scan the viral executable directly: it pronounced the file clean. This concerns me greatly.

I have gone through the ePO applied the changes protecting the .exe registry entries (the FakeAlert fraudware likes to change these). I will not tell the ePO to block changes to the system autorun as there are legitimate reasons our systems may need this to be modified.

My question is this:

Why is the McAfee VSE incapable of preventing the FakeAlert infection or, once it is installed, detecting and removing it?

1 Reply
bakerrl
Level 11
Report Inappropriate Content
Message 2 of 2

Re: VSE not detecting, preventing, finding, or cleaning FakeAlert fraudware

If VSE is not detecting then this could be a new strain.  Make sure your scan settings are set to scan all files.

You should submit a sample to McAfee Labs for analysis if it is not detecting the malware.

Here is the link on how to do it.

http://www.mcafee.com/us/mcafee-labs/resources/how-to-submit-sample.aspx

Also here is a link to a White Paper on combatting FakeAlert malware https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/23000/PD23178/en_US/...

FakeAlert Rena

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/23000/PD23445/en_US/...

How to combat FakeAlert malware

https://kc.mcafee.com/corporate/index?page=content&id=KB72240&actp=search&viewlocale=en_US&searchid=...

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community