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VSE for Storage scanning problem

Hello! After installing and staring VSES a performance problem happened in the environment. The VSES console reports hat the scans have timed out and none of the files that were check have been scanned. I check the KB about the timeouts https://kc.mcafee.com/corporate/index?page=content&id=KB81762 but it has not made me any smarter. Below a screenshot out of VSES console2019-12-31_11h33_50.png

8 request rejected

0 file access errors

0 scanned

182 not scanned

182 timeout

Has anyone have an idea what might be the cause of this behavior?

Thank you in advance for any suggestions!

2 Replies
ShayAppelboim McAfee Employee
McAfee Employee
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Re: VSE for Storage scanning problem

Hi,

Which file type you try to scan? Size?

which storage is being used? Netapp / Icap?

Did you try to copy/create a EICAR to test?

Check this KB:

https://kc.mcafee.com/corporate/index?page=content&id=KB73358

 

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Re: VSE for Storage scanning problem

Hi, many thanks for the suggestions.

The storage is cmode Nettapp. The problem is now resolved.

The issue turned out to be caused by missing configuration on the Scan-Server. We did not know VSES service needs to run with domain account permissions. Without this the client environment was crashing during attempted scan.

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