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Reliable Contributor
Reliable Contributor
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Message 1 of 3

VSE access protection blocking mcafee processes

We are seeing errors like the following on our VSE version  8.8.0.2214 environment. Agent version 5.6.2.209

MCAFEE\MACOMPATSVC.EXE HKLM\SOFTWARE\MCAFEE\SYSTEMCORE\VSCORE\ON ACCESS SCANNER\MCSHIELD\CONFIGURATION\LOW\ Prevent Modification of Mcafee Files and Settings by untrusted default processes

MCAFEE\MASVC.EXE HKLM\SOFTWARE\NETWORK ASSOCIATES\TVD\SHARED COMPONENTS\FRAMEWORK\ Prevent Modification of Mcafee Agent Files and Settings by untrusted default processes Action blocked : Write

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McAfee Employee
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Message 2 of 3

Re: VSE access protection blocking mcafee processes

Hello @User16096767 

Can you validate if those processes are excluded in your policy that is assigned to machine from ePO in

Common Standard Protection" -> "Prevent Modification of Mcafee Agent Files and Settings" -> "Processes to exclude"

located in:

"VirusScan Enterprise 8.8.0 > Access Protection Policies > Your_Policy_name" -> Workstation/Server (based on what the machine is)

And also can you check and see if the same exclusion is applied on actual machine using VSE console and let us know results.

Best regards.


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McAfee Employee
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Message 3 of 3

Re: VSE access protection blocking mcafee processes

Hello @User16096767 ,

Thank you for contacting McAfee. This is the VSE Access Protection Rule that gets triggered.
Please login to ePO > VSE > Access Protection > Common Standard Policy > Rule name "Prevent Modification of Mcafee Files and Settings by untrusted default processes"

You can exclude the process as well. I would also request you to follow : https://kc.mcafee.com/corporate/index?page=content&id=KB73080


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Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and Regards,
Tanvi Shamim
McAfee
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