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VSE 8.8 with Patch 1 causing IE Dropdowns and Menus not to work

We are having an issue with VSE 8.8 and Internet Explorer.  When a user opens a URL, with dropdowns or menus they are not active.  To fix the issue, run a repair on McAfee 8.8 VSE software, and take the defaults, then uncheck the update and system scan when it has completed. Once this is done IE starts working. Sometime the system will need to be rebooted. Does anyone know what is causing this?

Thanks for your help in advance.

8 Replies

Re: VSE 8.8 with Patch 1 causing IE Dropdowns and Menus not to work

You may be suffering the same problem as I am:

https://community.mcafee.com/thread/42649?tstart=0

I fixed the IE issues by going to command prompt and typing:

regsvr32 jscript.dll

and

regsvr32 vbscript.dll

I'm having further problems with the VSE client though once the IE issues have been resolved.

Re: VSE 8.8 with Patch 1 causing IE Dropdowns and Menus not to work

Using these commands help on one of the machines.  Still would like to know what is casuing the issue.

Thanks Mike

Re: VSE 8.8 with Patch 1 causing IE Dropdowns and Menus not to work

You and me both!

Re: VSE 8.8 with Patch 1 causing IE Dropdowns and Menus not to work

I've contacted our rep in Platinum support, his first suggestion was, could be the script scan component of VSE.  We do not have script scan enabled.  His next suggestion was to open an SR.  I requested our Techs to assign the next ticket to me so I can open the Sr.  I'll post what I find.

Thanks Mike.

Message was edited by: mrandolp on 1/31/12 4:12:24 PM GMT-06:00

Re: VSE 8.8 with Patch 1 causing IE Dropdowns and Menus not to work

Did you have some answer to the cause of this problem, we are having the same issue.

Thanks in advanced.

Regards,

Carlos

Re: VSE 8.8 with Patch 1 causing IE Dropdowns and Menus not to work

Carlos, sorry for not getting back to you before now.  Here's what we did to fix the issue.  From a command prompt:

Regsvrjscript.dll, press enter.

Regsvr32vbsscript.dll press enter

Esit the command prompt. Check IE to see if the problem has gone away.

The other item you might want to check, see if Script scan is enabled, if it is disable it and try IE.  Our PC Techs before we got the above fix was to do a repair on VSE 8.8.

I would highly recommend downloading patch 2.  Patch 2 resolves several issues.

Thanks Mike.

Re: VSE 8.8 with Patch 1 causing IE Dropdowns and Menus not to work

Mike, thank you very much for your answer. Did you get some answer from mcafee support about the reason ?

Highlighted

Re: VSE 8.8 with Patch 1 causing IE Dropdowns and Menus not to work

No, I never did get another ticket from one of our techs, so I couldn't open a call with support and get an answer.

Thanks Mike

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