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Re: VSE 8.8 update fail - reason unknown

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After extra delay we tried again with the updated Agent 5.6:

- Agent deploy via ePO was successful;

- VSE deploy via ePO was successful, however the DAT remained 1111 and didn't update (ePO was used to initiate DAT update);

- After OS reboot the DAT was updated to actual version;

- Now we have to monitor fully automatic DAT update process. If at Monday DAT will actualize, the issue should be considered as solved.

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Re: VSE 8.8 update fail - reason unknown

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Yes! Complete success:

- The update is stable;

- Another system with similar symptomatic was processed in the same way (Agent uninstall - McAfee products removal tool - Reboot - Agent deploy via ePO - VSE deploy via ePO - Reboot - DAT update), and result was the same. System also updates regularly.

Seems the issue was caused not by agent 5.5 only, but to remove that issue a single component change is enough. Great thanks to Everyone involved!

McAfee Employee jess_arman
McAfee Employee
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Re: VSE 8.8 update fail - reason unknown

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@polezhaevdmi Thank you for coming back and closing the loop by confirming your solution 🙂

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Message 24 of 24

Re: VSE 8.8 update fail - reason unknown

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Just in the past week I have had the updater problem return on one of the Exchange servers that I had previously fixed.  DAT updates stopped once KB4493446 was installed.  I've asked our Exchange admins if we can remove that KB in order to see if that fixes the problem.

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