Hello,
I just updated the EPO agent 4.5 to 4.6 and the VSE from 8.7 to 8.8 in our McAfee EPO environment. On one MS Server 2003 I get the event log error and the Scan protection status is disabled.
Error:
Event ID: 5004
Could not contact Filter Driver. Error = 0x7f: The specified procedure could not be found.
I removed the VSE 8.8 using software removing in Windows system control. The VSE 8.8 was removed successfully. Then I installed the VSE 8.8 again using EPO installer task. I checked the Agent log and the saw that the VSE 8.8 was installed successfully again. But the Agent security status shows a disabled scan status again. And I find the error above in the Windows application log.
What is the reason for this? What can I try next to fix this problem? That is a realy critical server and I doesn't want make some experiments.
Thanks and best regards from Germany
Janni
You may need to perform a manual removal then reboot the server and reinstall
Manual removal instructions
Hi,
thanks for information. I'll check it on Sunday and will give a feedback on Monday.
Best regards
Janni
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