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Message 21 of 32

Re: VSE 8.8 messes up USB keyboards?

As this happens on your ESX infrastructure, it more or less must be an issue with the alongside installed software.

Could you please post a list of ALL installed applications?

And if you have some special hardware to the VM attached, also list that.

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Message 22 of 32

Re: VSE 8.8 messes up USB keyboards?

I can only relate my experience of around 350 clients in several geographical locations.  Our desktops and notebooks (all various Dell hardware) initially went from 8.7 -> 8.8 while running XP w/ no impact to USB keyboards or other hardware.   All of our desktop PCs are deployed with USB or USB/bluetooth wireless keyboards & mice. 

We later migrated our client PCs to Windows 7, again installing 8.8 with no hardware issues

Prior to this, I upgraded my last environment of around 700 PCs running XP sp3 on mixed source hardware from 8.7 -> 8.8 with no impact to hardware.

Message was edited by: erase*.* on 6/5/12 1:30:31 PM CDT
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Message 23 of 32

Re: VSE 8.8 messes up USB keyboards?

The problem seems to be getting worse (also is now affecting vmware machines and laptops which are using the PS/2 keyboard driver).  So far all indications are problems/conflcts with the mfehidk.sys driver and "something" on our systems.

Given that Robster and Bread Murder also had the issue with VSE 8.8, I'm wondering if possibly we can narrow down which file(s) are conflicting with mfehidk.sys.

Unfortunately all attempts to get a dump from Windows have not worked.  The machine is locked up to the point that it won't respond to any input at all.

So it'll be an interesting troubleshooting operation.

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Message 24 of 32

Re: VSE 8.8 messes up USB keyboards?

You can take a memory dump from the vmware machine even if it's crashed. At least on vmware workstation that works for troubleshooting problems like this. Maybe that's a variant to get the memory dump.     

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Message 25 of 32

Re: VSE 8.8 messes up USB keyboards?

Pardon my ignorance but how does one get a dump in vmware Vsphere (not workstation) of the guest when it's locked up?  I don't see a: (right-click on guest -> "memory dump") option.

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Message 26 of 32

Re: VSE 8.8 messes up USB keyboards?

it may be worth going through a series of selective startups with everything but McAfee and MS services and startup items disabled.  If that boots w/o issue, enable things 1 at a time until you find the problem.

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Message 27 of 32

Re: VSE 8.8 messes up USB keyboards?

We've gone through all the troubleshooting with McAfee so far and the problem is definitely with their mfehidk.sys driver and "something" else on the machines.  IF you disable all McAfee services, but leave the mfehidk.sys driver present the problem still occurs.

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Message 28 of 32

Re: VSE 8.8 messes up USB keyboards?

Sorry been off work for a few days. At the time we only had windows XP so cant say if it will happen on windows 7. BUT we do have Novell Client 4.91, do you think mfehidk.sys is clashing with this client?

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Message 29 of 32

Re: VSE 8.8 messes up USB keyboards?

At this point it's just a theory.  Although I know people with 10,000 machines and VSE and Novell Client without any problems, so I could be all wet.  We're trying on Windows 7 to see if we can run into the problem.

Based upon the ntblog.txt, the mfehidk.sys loads fairly early on and then some networking drivers and Novell Client drivers.

Assuming that the log stopped recording at the time it hosed the machine:

Service Pack 3 6 11 2012 09:04:46.375

Loaded driver \WINDOWS\system32\ntoskrnl.exe

Loaded driver \WINDOWS\system32\hal.dll

Loaded driver \WINDOWS\system32\KDCOM.DLL

Loaded driver \WINDOWS\system32\BOOTVID.dll

Loaded driver ACPI.sys

Loaded driver \WINDOWS\system32\DRIVERS\WMILIB.SYS

Loaded driver pci.sys

Loaded driver isapnp.sys

Loaded driver pciide.sys

Loaded driver \WINDOWS\system32\DRIVERS\PCIIDEX.SYS

Loaded driver MountMgr.sys

Loaded driver ftdisk.sys

Loaded driver dmload.sys

Loaded driver dmio.sys

Loaded driver PartMgr.sys

Loaded driver ACPIEC.sys

Loaded driver \WINDOWS\system32\DRIVERS\OPRGHDLR.SYS

Loaded driver VolSnap.sys

Loaded driver atapi.sys

Loaded driver ahcix86.sys

Loaded driver \WINDOWS\System32\Drivers\SCSIPORT.SYS

Loaded driver atiide.sys

Loaded driver iaStor.sys

Loaded driver nvgts.sys

Loaded driver disk.sys

Loaded driver \WINDOWS\system32\DRIVERS\CLASSPNP.SYS

Loaded driver fltmgr.sys

Loaded driver NCRecognizer.sys

Loaded driver NCFilter.sys

Loaded driver NCUncFilter.sys

Loaded driver mfehidk.sys

Loaded driver PxHelp20.sys

Loaded driver KSecDD.sys

Loaded driver Ntfs.sys

Loaded driver NDIS.sys

Loaded driver csacentr.sys

Loaded driver csafile.sys

Loaded driver csareg.sys

Loaded driver csanet.sys

Loaded driver nicm.sys

Loaded driver Mup.sys

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Message 30 of 32

Re: VSE 8.8 messes up USB keyboards?

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