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VSE 8.8 installation issue

I am trying to install VSE 8.8 P8 on 2003 server but its getting failed and below logs are generating under installation log file.

This server has Agent 5.0 installed recently which is upgraded from 4.8 version.

after Agent upgrade, there was some issues with McAfee McShield service and due to which I chose to reinstall the product but its started giving above issue.

below are the log file entries.

MSI (s) (84:04) [09:54:56:793]: Product: McAfee VirusScan Enterprise -- Installation operation failed.

MSI (s) (84:04) [09:54:56:793]: Windows Installer installed the product. Product Name: McAfee VirusScan Enterprise. Product Version: 8.8.04001. Product Language: 2057. Installation success or error status: 1603.

MSI (s) (84:04) [09:54:56:809]: Deferring clean up of packages/files, if any exist
MSI (s) (84:04) [09:54:56:809]: MainEngineThread is returning 1603
MSI (s) (84:54) [09:54:56:809]: No System Restore sequence number for this installation.
=== Logging stopped: 16/07/2018  09:54:56 ===
MSI (s) (84:54) [09:54:56:809]: User policy value 'DisableRollback' is 0
MSI (s) (84:54) [09:54:56:809]: Machine policy value 'DisableRollback' is 0
MSI (s) (84:54) [09:54:56:809]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (84:54) [09:54:56:809]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (84:54) [09:54:56:809]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (84:54) [09:54:56:809]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (84:54) [09:54:56:809]: Restoring environment variables
MSI (s) (84:54) [09:54:56:809]: Destroying RemoteAPI object.
MSI (s) (84:A0) [09:54:56:809]: Custom Action Manager thread ending.
MSI (c) (84:94) [09:54:56:809]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (84:94) [09:54:56:809]: MainEngineThread is returning 1603
=== Verbose logging stopped: 16/07/2018  09:54:56 ===

I also tried to install VSE 8.8 Patch 4 but from ePO it is showing succesfull but nothing happening on server. PFB log.

Sent Run Now task "McAfee Agent > Product Deployment" to "ServerName" 
Run now task McAfee Agent > Product Deployment received.  
Run now task started. 
Run now task McAfee Agent > Product Deployment successful 
Task Completed 

Need help on this to resolve it ASAP as this is happening on one of the criticle servers.

 

 

2 Replies
McAfee Employee sbenedix
McAfee Employee
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Message 2 of 3

Re: VSE 8.8 installation issue

KB51111 - Supported platforms, environments, and operating systems, for VirusScan Enterprise

 

Win 2003 is no longer a supported OS.

 

Hth.

mcoffee
Level 10
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Message 3 of 3

Re: VSE 8.8 installation issue

Patch 8 isnt supported on 2003 R2

The latest compatible versions are:

McAfee Agent 5.0.2.188
VSE 8.8.0.1445 (Patch 6)

anything newer will make bad things happen (I've seen a 2003 R2 Citrix farm crippled by trying to run newer versions).
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