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VSE 8.8 Patch 7 installation failed because of missing VeriSign G5 certificate

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Hi all

I just had the issue that several Patch 7 installations failed (mostly on Server OS) because of the missing VeriSign G5 certificate. I know it is a known issue which is described in KB86972. After installing the VeriSign G5 certificate Patch 7 can successfully be installed.

I just wonder how you all handle this issue and how you make sure that the certificate is available on all systems? Are you deploying it via GPO? I also wonder why McAfee doesn't integrate the certificate into the Patch 7 installer (don't know if the certificate is part of the full installer) to avoid such errors.

Would it make sense to make a PER for this and if yes, where can I open a PER? It seems that Symantec does already install the certificate during product Endpoint Protection installation ("Note: As of 12.1.5, if the required certificates are missing, Symantec Endpoint Protection installs the certificates during installation instead of prompting you to install them.")

Does someone have any hints or tips regarding this?

kind regards

Wyle

1 Solution

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Re: VSE 8.8 Patch 7 installation failed because of missing VeriSign G5 certificate

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We have decided to deploy the VeriSign G5 certificate through GPO and this has resolved the issue. No more Patch 7 installation failures so far.

4 Replies

Re: VSE 8.8 Patch 7 installation failed because of missing VeriSign G5 certificate

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I've the same issue with faile to install VSE patch 7. But for me it make Win-7 hang after logon to OS. I need to boot to Safemode and disable "mfevtp" services (McAfee Validate Trusted Protection services) then reboot to normal and import "Symantec Class 3 Secure Server CA – G4" by manual to OS.

I open the service requests to McAfee but it still not get any contact from McAfee. so sad......Smiley Sad

Re: VSE 8.8 Patch 7 installation failed because of missing VeriSign G5 certificate

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Re: VSE 8.8 Patch 7 installation failed because of missing VeriSign G5 certificate

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We have decided to deploy the VeriSign G5 certificate through GPO and this has resolved the issue. No more Patch 7 installation failures so far.

Re: VSE 8.8 Patch 7 installation failed because of missing VeriSign G5 certificate

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I found some of our clients not success to start the "mfevtp" service due to lag of VeriSign G5 certificate installed.

After installed VeriSign G5 certificate the "mfevtp" can success started but performance of clients very slow and sometime not response.

I found the error in Windows event viewer related to CAPI error code 4701.

In Microsoft it has KB2328240 to fixed this error message. https://support.microsoft.com/en-us/kb/2328240

Then install this hotfix from Microsoft the system is back to normal operate and working fine.