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VSE 8.8 On Access Scanner gets disabled frequently.

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Previously marked as Answered but I think not. No EPO involved in these instances. All are stand alone installations.

Random machines at random times, on both Windows XP(all service packs) and Windows 7(and sp1) platforms on hardware from various manufacturers. The on access scanner gets disabled and the Enable control is greyed out. Usually following a failed auto-update attempt. Registry DB entries indicate correct dat version installed and yet the Help, About screen indicates that no dat files are installed.

are unable to open their mail client (Lotus Notes (version non specific)) due to the scanner being disabled. There is no specific error message to indicate that Notes cannot operate, It just fails to open and usually results in the users starting many instances of Notes until the system crashes due to lack of resources. At which time the phones ring.

Approx. 50% of the time, running a current SuperDat update will correct the problem, other times it makes it impossible to remove via Add Remove Programs in the Control Panel, or to re-install the product. At this point the only "fix" is to reload the machine.

This problem has existed now for three versions including 8.8 that I am aware of.

Tech support has been of little use.

If anyone has had success in determining what exactly the root cause and resolution is, I surely would like to know what it is.

1 Solution

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Re: VSE 8.8 On Access Scanner gets disabled frequently.

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Yes, we had too much trouble for far too long. Helpdesk solution was to stick thier heads in the sand and hope it would go away. The final solution, We switched to Vipre Enterprise Premium...... Problem Solved.

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McAfee Employee
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Re: VSE 8.8 On Access Scanner gets disabled frequently.

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You should reivew the Application Event log for MCLOGEVENT entries that have an Event ID higher than 5000.

The details of such events will hold the reasons why the scanner is not running.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee

Re: VSE 8.8 On Access Scanner gets disabled frequently.

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I have the same issue. i am running a pilot of VSE 8.8 and find that on-access scanner is ofen disabled and can not be manua;;y started. VSE 8.5 didn't do this. There are no errors in MCLOGEVENT in the Application Event Log. OS is XP SP3.

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Re: VSE 8.8 On Access Scanner gets disabled frequently.

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any updates on this issue, we are having it too

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Re: VSE 8.8 On Access Scanner gets disabled frequently.

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I hate to say it but I have seen this issue since VirusScan v4.5.1 and ePO v2.x

I never did get or find a resolution and I had Platinum Support at the time.

Re: VSE 8.8 On Access Scanner gets disabled frequently.

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Yes, we had too much trouble for far too long. Helpdesk solution was to stick thier heads in the sand and hope it would go away. The final solution, We switched to Vipre Enterprise Premium...... Problem Solved.

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Re: VSE 8.8 On Access Scanner gets disabled frequently.

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i have a tentative discovery on this; The PCs that have OAS disabled do not have "Restart service" on failure of the McShield service. So far when I change reconfigure the McShield service this way, the problem is resolved. So it seems to be a buggy installation that this setting is not always applied at the application install.

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