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wudevr
Level 7
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Message 1 of 4

VSE 8.8.0.1982 High CPU Freezing Windows 10 Systems

McAfee is causing our Windows 10 systems to completely freeze for about 10 seconds, multiple times during the work day. It appears to be the On-Access Scanner. Can I lower the priority, etc to prevent the this from happening? Any suggestions are appreciated. 

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McAfee Employee jess_arman
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Re: VSE 8.8.0.1982 High CPU Freezing Windows 10 Systems

@wudevr It is possible that there is an application or process that is getting scanned in excess to cause a performance impact and you simply need to implement a stratgic exclusion in order to reduce impact. 

You can first implement the ZZZ test to confirm if the issue can be resolved by exclusions. Instructions for this can be found in KB89354

You can determine what may be getting scanned too much and is contributing to this behavior by running the McAfee Profiler tool while the issue is reproduced. Then reviewing the results and implementing exclusions based on that. For more information regarding this, you can review KB69683

More information about this overall process and scanning profiles see KB88595

 

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McAfee Employee chealey
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Message 3 of 4

Re: VSE 8.8.0.1982 High CPU Freezing Windows 10 Systems

To add to this you may want to check that you aren't running on ODS task at that time?

To check - open the ENS console - open settings - go to ENS Common - Enable advanced and at the bottom of the page you see "Tasks". Any running on demand scan tasks will be seen here.

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Reliable Contributor tao
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Re: VSE 8.8.0.1982 High CPU Freezing Windows 10 Systems

Confirm that your VSE version is within the compatibility range:
Windows 10 compatibility with McAfee products
https://kc.mcafee.com/corporate/index?page=content&id=KB85784

Confirm VSE Microsoft Windows exclusions (towards the bottom "W"):
https://social.technet.microsoft.com/wiki/contents/articles/953.microsoft-anti-virus-exclusion-list....

If this information was helpful or has answered your question, please select Accept as Solution. This will assist other memebers
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